Orders will be delivered within 2–3 business days after payment confirmation, depending on the delivery area. For urgent orders, customers may contact our team for a special delivery arrangement. Additional shipping charges may apply, and the cost will be informed in advance.

After placing an order, customers will find a section to fill in the required information for a full tax invoice request. If you have any questions, please contact our customer support team via chat or through our Line Official Account: @bathandbloom.

In the event that a product is found to be defective or does not meet the specified conditions, please contact our customer service team within 7 days of receiving your order through one of the following channels:

• Email: [email protected]

• Line Official Account: @bathandbloom

• Customer Service Tel: +66 2 639 3610
(Monday – Friday, 9:00 AM – 6:00 PM)

Customers can check their order status by logging into their account on our website or through the email notifications sent regarding order and delivery updates. Alternatively, you may contact our customer support team directly via our Line Official Account: @bathandbloom for further assistance.

If you encounter any issues with the product received, please contact our customer support team immediately after receiving your order through one of the following channels:

• Email: [email protected]
• Line Official Account: @bathandbloom

Please provide details of the issue regarding the product received. Our team will review the case and get back to you within 24 hours.